Privacy policy

Privacy Policy

This Privacy Policy explains how mastersuperstore.shop("we", "us", "our") collects, uses and protects your personal information when you visit www.mastersuperstore.shop or place an order with us.

Information We Collect

  • Order details: your name, phone number, email address, and shipping and billing address
  • Payment details: processed securely by our payment providers. We do not store your full card details.
  • Usage data: device, browser, IP address and pages visited, collected through cookies and similar technologies
  • Communications: messages you send us by email, phone, WhatsApp or our contact form

How We Use Your Information

  • To confirm, process and deliver your orders
  • To contact you about your order by call, SMS, WhatsApp or email
  • To handle returns, refunds and customer support
  • To prevent fraud and fake orders
  • To send offers and updates, only if you have opted in (you can unsubscribe at any time)
  • To improve our website, products and services

Who We Share It With

We do not sell your personal information. We share it only where needed with:

  • Courier companies, to deliver your order
  • Payment providers, to process payments
  • Shopify, which hosts our online store (see the Shopify Privacy Policy: https://www.shopify.com/legal/privacy)
  • Advertising and analytics services such as Meta and Google, where you have allowed cookies
  • Government or law enforcement authorities, when required by law

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our website. You can disable cookies in your browser settings, but some features of the website may not work properly.

Data Security and Retention

We take reasonable steps to protect your information, but no online system is completely secure. We keep order records only as long as needed for order fulfilment, accounting and legal purposes.

Your Choices and Rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us using the details below.

Children

Our website and products are not intended for children under 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

Email: mastersuperstore@gmail.com Website: www.mastersuperstore.shop